Stellar Health Group is committed to providing equal access to programs, services, and activities for individuals with disabilities. This policy covers in-person care, telehealth, digital services, printed materials, events, and public communications.
We will make reasonable modifications and provide appropriate auxiliary aids and services where necessary to ensure effective communication and equal opportunity, unless doing so would fundamentally alter the nature of a service or impose an undue burden.
Upon request and at no charge, we provide, as appropriate:
Requests can be made verbally or in writing to the Accessibility & Civil Rights Coordinator (see Section 8).
Service animals are permitted in all areas where the public is allowed, consistent with infection prevention and safety protocols. Personal mobility and other assistive devices are allowed unless they pose a direct threat to health or safety that cannot be mitigated.
We maintain accessible routes, entries, restrooms, parking, designated accessible resident rooms, and common areas consistent with applicable codes. Barriers identified through audits, grievances, or incident reports will be addressed through corrective action plans.
Our public website, patient portals, and digital documents are intended to conform to WCAG 2.1 AA standards. Accessibility issues can be reported to the Coordinator for remediation.
Clinical and consent communications will be provided in a manner that is timely, accurate, and accessible. Staff will not rely on family members, companions, or unqualified individuals to interpret except in emergencies when no qualified interpreter is immediately available.
Accessibility & Civil Rights Coordinator
Stellar Health Group
Phone: (781) 729-2200
Email: info@stellarnursinghomes.com
Address: 223 Swanton Street Winchester, MA 01890
We will acknowledge accessibility requests or grievances promptly and provide a written response, including any determinations and remedies. Retaliation for raising a request or grievance is prohibited.
We provide periodic staff training on accessibility obligations and maintain documentation of requests, accommodations, and resolutions. Audits may include walk-throughs, digital testing, and review of grievances.
Potential violations will be reviewed and addressed through corrective action, which may include additional training, process changes, or discipline, as appropriate.
